Once your site is launched your Center Street plan gives you access to the best support team in the industry. Ask us anything, anytime. You are welcome to contact us if you get stuck or have specific questions about what your website can do. Our web design and digital marketing team is ready to answer your phone calls and emails as quickly as possible. No cumbersome ticketing systems, or impersonal voicemail systems here. Consider us your support safety net. We’re ready to serve you when you need us most and make changes to your site when you’re not sure what to do.
Here are the types of things we love to help out with (these are always included in your Center Street plan, no extra charge)…
- Not sure how to make a change to your website? Ask us.
- Too busy and want us to swap in a product photo for you? No problem.
- Need advice on how to make your website look (and perform) better? Benefit from our experience.
- Need help organizing the navigation menu in your site? Yes.
- Need to add a ‘call-to-action’ button to get more customers? Absolutely!
- Looking for recommendations and ideas for marketing and more? Ask us about that too.
We’re always available to help you solve a problem, make an update on your site or provide a marketing tip.
Your support plan is your safety net and help desk for your website. We haven’t had to make a hard and fast rule about what is covered yet as most clients need less than about 15 minutes per month, but we definitely can’t do everything! Your Center Street Basic and Grow plan doesn’t include big things like writing blog posts, creating images/logo’s and changing WordPress templates after the initial launch phase (i.e. website redesign). If you have question about what is covered don’t hesitate to ask!