We love serving you and providing peace of mind. We think our service and support sets us apart and provides peace of mind for small business owners.
Here’s what you can expect in regards to Center Street service and support.
The best way to interact with our team about any tasks, projects, and aspects pertaining to the website is by email. We invite you to use email@example.com for all your requests after your initial site is live. We do this to make sure that anything you send us is properly tracked and accounted for to make sure that nothing falls through the cracks.
Anytime you send an email, we create a ticket for us to track and for our support team to work on. Typically the turn around on normal support is about 24-48 hours (usually 24) for 15 minute jobs.
Speaking of support…
With our Basic package we provide safety-net support. Which means that we will help you get unstuck and we’ll help you know how to do it differently in the future. Typically this looks like less than 30 minutes a month of work for our team, but no need to stress about reaching a limit. We’ll let you know if you’re pushing the limits of what we can provide.
With our Grow package our team is free’d up to offer you unlimited 20 minute support tasks and helpful insights into digital best practices. You get peace of mind that comes with knowing you have a full team backing you with quick responses and digital expertise.
If you choose to purchase our Pro package we embed ourselves in your company and talk every week to help set direction.
If you ever feel like you need to talk on the phone, we schedule short phone calls on Thursday and Friday…unless there is an emergency (your site is imploding, etc.). Just shoot us an email at firstname.lastname@example.org and we’ll set up a time.
Our team also keeps fairly regular work hours Monday through Friday. We enjoy hanging out with our families too much to work on the weekends very often.
We’re not going anywhere. Center Street has been around for 6 years and will continue to be around for many years to come. You can trust us to do what we say we’re going to do. Our support and service is personal and top notch. We’re here to make your small business look good online.