Frequently Asked Questions
The Digital Marketing world can make your head spin. Your questions are allowed here. Contact us today for more information.
What does your project management and communication look like?
We follow a refined process that involves simple project and marketing milestones. We'll provide status updates at key times and are always available for key check-ins.
Our marketing clients get a real-time dashboard and bi-weekly touch-points, and of course we're always available to connect via email or for a scheduled phone call.
Whether you're building a whole new website or leveraging our marketing service, you'll never have to guess at what we're doing and we'll guide you every step of the way.
What is included in “Support” (i.e. unlimited small changes) within your Website Care Plans?
You simply send us an email with clear instructions on the content you want to change on your website and we get straight to work and let you know when it's done - usually by the next business day.
Content changes include anything 30 minutes or less. This typically covers things like updating text, changing out images, formatting a blog post or adding a testimonials section or a new event to your website.
Support can also include things like adding or removing buttons, WordPress plugin research and setup, embedding 3rd-party scripts, server or DNS changes, configuring forms, cleaning up CSS issues and general WP questions and assistance.
Support tasks do not cover creating advanced or custom features like an online shop or membership section and does not include changing WordPress themes. Support does not include graphic design, advanced SEO or content creation. Support does not include migrations of websites. Finally, we reserve all in-depth lead generation and marketing strategy consultations for our marketing clients.
How long does it take to get my new website?
Once we have everything the process of building a site takes 2-3 weeks depending on functionality.
Do you offer a money back guarantee?
We can’t imagine you’ll use this, but if you’re not satisfied and wish to cancel within your first 30 days of service, we will refund your setup payment or Care Plan payment. No questions asked.
Can I purchase a website care plan even if I’m not using your hosting?
Absolutely! If you have a WordPress site that you would like us to look after and offer monthly support for don't hesitate to ask.
Do you build sites you don’t provide a Website Care Plan for?
Yes, we do build WordPress websites that we don't provide ongoing service for, however, we highly encourage our clients to have a plan for maintenance and support to avoid costly headaches in the future. Our minimum price for a website we don't host and that doesn't have a corresponding annual Website Care Plan is $3,000.
Are there any contracts or long term commitments?
If you're not satisfied with your Website Care Plan you can cancel at anytime before the next billing cycle. Our website packages have a 30 day money-back, no-questions asked guarantee. Custom websites require a 50% non-refundable deposit. *Website Care Plans for sites NOT hosted on Center Street servers require an annual plan.
When will I be charged?
For our website packages our setup fee is due at the time of purchase and Website Care plans kick in 30 days later. For custom sites outside our website packages, we require 50% deposit and the balance is due 30 days after launch.