Frequently Asked Questions
The Digital Marketing world can make your head spin. Your questions are allowed here. Contact us today for more information.
What is included in “Support” (i.e. unlimited small changes) within your website Care Plans?
You simply send us an email with clear instructions on the content you want to change on your website and we get straight to work and let you know when it's done - usually by the next business day.
Content changes include anything 30 minutes or less. This typically covers things like updating text, changing out images, formatting a blog post or adding a testimonials section or a new event to your website.
Support can also include things like adding or removing buttons, WordPress plugin research and setup, embedding 3rd-party scripts, server or DNS changes, configuring forms, cleaning up CSS issues and general WP questions and assistance.
Support tasks do not cover creating advanced or custom features like an online shop or membership section and does not include changing WordPress themes. Support also does not include graphic design, advanced SEO or content creation.
Who owns my site if I leave your service?
Your website is your copyright and your content, so you are free to take your website with you anywhere. We can export your site for you easily from our hosting. Keep in mind that there are some specific details you’ll need to know in order to keep the same design if you choose.
How do I connect my existing domain name or purchase a new one?
We make it as easy as possible to connect your existing domain name (i.e. myawesomebusiness.com) to your new Center Street website during the launch phase.
We also offer additional domains for purchase for $25 annual fee.
How long does it take to get my new website?
Once we have everything the process of building a site takes 2-3 weeks depending on functionality.
Do you offer a money back guarantee?
We can’t imagine you’ll use this, but if you’re not satisfied and wish to cancel within your first 30 days of service, we will refund your setup payment or Care Plan payment. No questions asked.
What if I want to make routine updates to my website?
You will have the ability to login to your WordPress dashboard to make edits anytime you would like. If you get stuck, our help desk is literally a click away, right from within your dashboard.
We also offer more than 50 video tutorials within your WordPress dashboard to help you learn the in's and out's of navigating your site.
Can I purchase a website care plan even if I’m not using your hosting?
Absolutely! If you have a WordPress site that you would like us to look after and offer monthly support for don't hesitate to ask.
Do you build sites you don’t host?
Yes, we do build WordPress websites that we don't host. However these are not eligible for our website package pricing. Our minimum price for a website we don't host and that doesn't have a corresponding annual Website Care Plan is $3,000.
Why is a care plan required for your website packages?
Websites are dynamic and change as your business changes. We've found that the best value we can provide for small businesses is walking alongside them and providing amazing website and marketing support so you can focus on running your business.
Are there any contracts or long term commitments?
If you're not satisfied with your Website Care Plan you can cancel at anytime before the next billing cycle. Our website packages have a 30 day money-back, no-questions asked guarantee. Custom websites require a 50% non-refundable deposit. *Website Care Plans for sites NOT hosted on Center Street servers require an annual plan.